Legal
Privacy Policy
Last updated: 2026-11-04
The Pro Piano Limited ("we", "us" or "our") respects your privacy and is committed to complying with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (the "Ordinance"). This policy explains how we collect, use, retain and protect personal data through thepropiano.com (the "Website"), WhatsApp, phone, email and other channels.
1. Personal data we collect
When you enquire about, book or use our services via WhatsApp, phone, email or in person, we may collect your name, phone number, email address, service address, details and photos of your piano (brand, model and condition), and the content of your communications with us.
When you browse the Website, we collect browsing data through Google Analytics, such as pages viewed, device and browser type, approximate region and referring website. This data is used for statistical analysis and is not used to identify individual visitors.
The Website has no online forms and does not ask you to enter personal data directly on the Website.
Providing personal data is voluntary. However, if you do not provide the information we need (such as a contact number and service address), we may be unable to respond to your enquiry or arrange our services.
2. Purposes of collection
We use personal data for the following purposes: (a) responding to enquiries and providing quotations; (b) arranging and providing piano inspection, tuning, repair, restoration, polishing and related services; (c) processing payments and issuing receipts; (d) after-service follow-up and handling feedback or complaints; (e) analysing use of the Website to improve our content and services; (f) direct marketing, only with your consent (see Section 3); and (g) complying with applicable laws and regulations.
3. Direct marketing
We will only use your name, phone number (including WhatsApp) and email address to send you promotional messages about piano tuning, repair, restoration, maintenance services and related offers after obtaining your consent.
We will not provide your personal data to any third party for direct marketing.
You may ask us to stop using your personal data for direct marketing at any time by email or WhatsApp, free of charge.
4. Transfer of personal data
We do not sell your personal data. For the purposes in Section 2, we may transfer your personal data to: (a) contractors who help us deliver our services (where applicable); (b) providers of IT, communications, web hosting and analytics services (such as WhatsApp and Google); and (c) government, law enforcement or regulatory bodies where disclosure is required by law or court order.
Some service providers may process or store data outside Hong Kong.
5. Cookies and analytics
The Website uses Google Analytics cookies to compile browsing statistics. You can refuse or delete cookies through your browser settings, or install the Google Analytics Opt-out Browser Add-on provided by Google. Disabling cookies will not affect your ability to browse the Website.
6. Data security and retention
We take all practicable steps to protect your personal data against unauthorised or accidental access, processing, erasure, loss or use.
Personal data is kept no longer than necessary to fulfil the purposes for which it was collected (including any directly related purpose) and is deleted thereafter.
7. Access and correction
Under the Ordinance, you have the right to access and correct the personal data we hold about you. To make a data access or correction request, please contact us in writing (see Section 10). As permitted by the Ordinance, we may charge a reasonable fee for processing a data access request.
8. Third-party websites
The Website may contain links to third-party websites (such as WhatsApp). Their privacy practices are not governed by this policy, and we recommend that you read their privacy policies.
9. Changes to this policy
We may revise this policy from time to time. The revised version will be posted on this page with an updated "Last updated" date.
10. Contact us
If you have any questions about this policy or your personal data, please contact:
The Pro Piano Limited
Address: Unit H2, 20/F, Superluck Industrial Centre Phase 2, 57 Sha Tsui Road, Tsuen Wan, Hong Kong
Email: [email protected]